Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit, sale on or make a purchase from https://neudesk.com (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.

    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site or sale your services through this Site, we collect certain information from you, including your name, billing address, company details, payment information (including credit card numbers and bank account details, email address, phone number and additional personal details.  We refer to this information as “Transaction Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Transaction Information.

This website may collect precise information about the location of your device.

How Do We Use Your Personal Information?

We use the Transaction Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, providing service, and providing you with invoices and/or order confirmations).  Additionally, we use this Transaction Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We may also use the information you provided us to contact you from time to time to provide you with important information, required notices and marketing promotions.

Sharing Your Personal Information

Only aggregated, anonymized data is periodically transmitted to external services to help us improve the applications and website and our service.

We might use analytics software to help us understand how our customers use the Site.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Cookies

Our website uses cookies to store information on your computer. By using this site you agree to the placement of cookies on your computer in accordance with the terms of this policy. If you do not wish to accept cookies from this site please disable cookies or refrain from using this site.

Your Consent

By using the applications and websites, you are consenting to our processing of information about you, your company, employees and contractors as set forth in this Privacy Policy now and as amended by us. "Processing" means using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information.

Minors

We do not use the website to knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that their child has provided us with information without their consent, they should contact us at [email protected]. We will delete such information from our files within a reasonable time.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

We will retain User Provided data for as long as you use the applications and websites and for a reasonable time thereafter. We will retain automatically collected information for required time and thereafter may store it in aggregate. If you'd like us to delete user provided data that you have provided via the applications and websites, please contact us at [email protected] and we will respond in a reasonable time. Please note that some or all of the user provided data may be required in order for the applications and websites to function properly.

When you place an order through the Site, we will maintain your Transaction Information for our records unless and until you ask us to delete this information.

Security

We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our applications and website. Please be aware that, although we endeavour provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us.

Last update: 13 Apr 2024