WOW24-7 helps Customer & Technical Support Executives finally forget about CSRs and Team Leads hiring, onboarding, training & inconsistent CSAT. We have been providing 24/7 or Office hours omnichannel customer service and technical support since 2016.

100+ clients from 20+ countries have already trusted us and are achieving 96%+ CSAT with 0 security breaches and up to 60% budget savings.

Expertise in E-commerce & Travel, SaaS & IoT in North America and Europe.

We handle 100% of customer requests during seasonal spikes and new market expansion. You can easily reduce your support team during the off-season and when demand for your products decreases 

WOW24-7's employee attrition rate is always at least twice lower than the industry average due to the great company culture built and nurtured, as well as due to well-optimized business process and good leadership.

WOW24-7 keeps track of, reports, and continuously improves the more than 20 KPIs, incl.:

• 1st Response Time
• First Call Resolution
• Missed Interactions
• Resolution Rate
• Resolution Time
• Abandoned Rate
• Interactions to Resolutions

We operate in American & European zones and build the workflows according to the clients' business processes, software, and data security standards. We keep all data safe & secure by following strict guidelines of GDPR, SOC2, ISO/IEC 27001, ISO9001, HIPAA, and PCI DSS (coming soon).

Our Services:

Level 1 and 2 support in 10+ languages:

   1. Customer Support

   2. Technical Support

   3. Operation Support

There are 2 models of cooperation:

1. Shared teams - the best way to get started quickly

For organisations with low to medium volumes of customer requests and as a first response and triage service for Level 1 technical and customer support

2. Dedicated teams - the best way to meet all your needs

For companies with an average and large number of customer requests and as a Level 1 & 2 for Technical and Customer support when in-depth and specific knowledge of the product is needed