Telecom, Inc. is a premier provider of outsourced contact center solutions. Based in the San Francisco Bay Area and in business since 1993, we are privately owned and operated. We operate as a mid-size boutique provider offering both the personal attention our partners require and the capacity to support their growth needs.

All Telecom Inc. employees are located in the United States and are specialists, offering experience, maturing, and education to the programs they are assigned to. Our combination of customized services, cutting-edge technology, and operational expertise enables our clients to increase revenue, reduce costs, and build successful customer relationships.

Telecom Inc. provides both inbound and outbound solutions. We provide both live voice and digital solutions, interacting with customers by way of phone, email, chat, social platforms, and technology. We're open 24/7/365 and offer multilingual representatives and management alike. Dedicated and shared delivery teams are offered here.

We provide unbridled access to our management team, and executive team, all working together closely to deliver the quality and metric-based results we're tasked with and committed to. Our commitment to quality and partnership are differentiating values we are proud to offer.

Solutions offered include order processing, customer service, sales, help desk support, certification support services, membership support, message taking, third party verification, lead generation, lead qualification, appointment setting, market research, event support, registration services, reminder calls, and more.

Verticals we have the most experience in are e-commerce, certification, government, professional services, continuity clubs, technology.

Since all of our support models are custom developed to your unique program goals, we like to have conversations with potential partners to scope out their needs and provide a proposal customized just for them. We hope to hear from you soon!