24/7 Call Center Operations

Round-the-clock call center services leveraging both domestic and nearshore teams, including work-from-home agents. Our call centers are staffed by industry-savvy professionals to ensure every customer interaction meets the highest quality standards.

OutPLEX connects brands with their customers by coupling conversational AI and human engagement experts for optimized customer experiences and ROI.

 

OutPLEX offers a full suite of omnichannel solutions to provide CXaaS to your customers. From traditional voice solutions to the latest in messaging and automation technologies, our engagement experts combine high tech with a human touch to provide seamless experiences resulting in the highest customer satisfaction across the industry.

 

Through an award-winning combination of hiring agents with subject matter expertise in your industry, implementation of world-class digital infrastructure, and tailoring custom solutions to achieve the perfect fit for each client’s unique needs, we have a track record of exceptional results.

This experience in building right-sized operations with both domestic and nearshore teams, utilizing work-from-home agents, is a proven approach to lowering operating costs while maintaining the highest standard of quality.