Omnichannel Customer Support Outsourcing

Deliver comprehensive customer service via email, chat, social media, app, and phone, powered by ModSquad’s empathetic Mods. Enhance CX, boost satisfaction, and improve retention for your brand with scalable outsourced support tailored to your audience.

ModSquad leads the Customer Experience (CX) Service industry. Top brands around the globe turn to us for outsourced customer support, content moderation, trust and safety, community management, and social media services. Spend Less. Deliver More.

Since 2007, we've been reinventing traditional outsourcing. We embraced remote and steered clear of cubicles in soulless call centers. We secure our distributed team with Cubeless, our patent-pending security platform. We deploy our services by the hour rather than saddle you with inefficient FTEs. And our Mods are so experienced and empathetic it isn't fair to call them "agents" – so we don't. We are the Mods!