Specialized Answering Service for Marketplaces

Specialized answering services tailored for marketplace and community platforms, providing prompt and knowledgeable responses to user queries and escalations.

Hugo is the largest specialty provider of customer care, data, and community support solutions for digital native brands. We build and manage high-performance teams that deliver a more nuanced approach to customer support, data annotation, and marketplace operations.

A trusted partner to disruptive startups and iconic brands such as TikTok, Meta, Google, Faire, Outschool, and more. We bring an exceptional standard to your operations with a quality fixation, a multilingual, 365/24/7 delivery model, and the world's most intelligent workforce. 

Our HQ is in Chicago, IL, with an active workforce of 4,500+ globally distributed teammates. Wherever you need coverage, we have the right team to help you win.